Cookie Policy

Understanding the cookies we use on our website

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies are widely used to make websites work more efficiently and to provide information to the owners of the site.

How We Use Cookies

We use cookies for several purposes to enhance your experience on our website:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Purpose: Enable core functionality and security features

Duration: Session or persistent

Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Purpose: Understand user behavior and improve website performance

Duration: Typically 1-2 years

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Purpose: Remember your preferences and settings

Duration: Typically 1 year or until manually deleted

Types of Cookies We Use

First-Party Cookies

These are cookies set by our website directly. We use first-party cookies to:

  • Remember your preferences and settings
  • Provide you with a better user experience
  • Understand how you interact with our website
  • Improve the performance and functionality of our site

Third-Party Cookies

These cookies are set by external services that we use on our website, such as analytics tools. Third-party cookies may be used to:

  • Analyze website traffic and user behavior
  • Provide additional functionality
  • Help us understand how visitors use our site

We only use reputable third-party services that have strong privacy policies.

Specific Cookies Used

Session Cookies

These are temporary cookies that expire when you close your browser. They help us maintain your session while you navigate through our website.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They help us remember your preferences for future visits.

Analytics Cookies

We may use web analytics services to collect information about how visitors use our website. These services may use cookies to collect information such as:

  • Pages visited and time spent on pages
  • Browser type and version
  • Operating system
  • Referring website
  • General geographic location (based on IP address)

This information is anonymized and cannot be used to identify you personally.

Managing Cookies

Browser Settings

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.

How to Control Cookies

Most web browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block cookies from particular websites
  • Delete all cookies when you close your browser
  • Block all cookies from being set

Browser-Specific Instructions

For detailed instructions on managing cookies in your specific browser, please refer to the help documentation for your browser:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Manage cookies

What Happens If You Disable Cookies?

If you choose to disable cookies, some parts of our website may not function properly. This may affect:

  • Your ability to navigate through the website
  • Remembering your preferences and settings
  • Using certain features and functionality
  • Access to personalized content

However, you will still be able to access our informational content and browse our website.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's website. We strongly advise you to review the Privacy Policy and Cookie Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Updates to This Cookie Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

We encourage you to review this Cookie Policy frequently to stay informed about how we use cookies.

Last updated: January 2024

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

Telecom Australia Information Hub
Level 10, 123 Collins Street
Melbourne, VIC 3000
Australia

Email: privacy@telecomhubaustralia.com
Phone: +61 3 9017 5584